Important points in brief
General terms and conditions
The General Terms and Conditions for the hotel industry apply in the currently valid version. In addition, we have summarised the most important points below.
Arrival and departure
The rooms are available from 16:00 on the day of arrival and until 11:00 on the day of departure. After consultation with the reception, a late departure or an early arrival is possible for an extra charge.
Should you arrive before 16:00, you can make use of our wonderful wellness area after checking in. (Changing rooms are available for this purpose). If you arrive later than 20:30, please let us know so that we can organise dinner. Our reception is open until 21:00.
Should you arrive before 16:00, you can make use of our wonderful wellness area after checking in. (Changing rooms are available for this purpose). If you arrive later than 20:30, please let us know so that we can organise dinner. Our reception is open until 21:00.
General cancellation fees
- - up to 4 weeks before the date of arrival: free of charge
- - from 30 - 7 days before the date of arrival: 50%.
- - in the last week before the date of arrival: 90%
- - on the day of arrival from 6.00 p.m. and no show: 100 %
- - early departure: 100
- The percentages refer to the total price of the confirmed arrangement.
Deposit
The reservation is only guaranteed if your credit card details (number and expiry date) have been deposited or a deposit of 50% of the total amount has been paid to the following account
| Bank | Sparkasse Kufstein |
|---|---|
| IBAN: | AT 112050600000030486 |
| BIC Code: | SPKUAT 22 xxx |
Payment methods
All common methods of payment such as cash, debit and credit cards are permitted. If your invoice is sent by debit card, a written acceptance of costs and the deposit of your credit card details (number and expiry date) is required.
Prices and included services
Prices do not include local taxes for guests over 16 years of age.
Services not used will not be refunded.
Services not used will not be refunded.
Travel insurance
With travel insurance, you can protect yourself financially in case something happens before you start your holiday. We recommend the Hotelstorno Premium insurance as a precaution for cancellation, early departure and mountain rescue. Europäischen Reiseversicherung.
Pets
A limited number of rooms are available for dog lovers. We ask for your understanding that dogs are not allowed in the restaurant and in the entire wellness pond incl. sunbathing lawn. For dogs we charge a fee of € 30,00 per day (without food).
Force majeure
The hotel is entitled to withdraw from the performance of the contract in the event of force majeure or other circumstances for which the hotel is not responsible without being entitled to claim damages.
Cleaning/Damage
If, after your departure, it becomes apparent in the room that there is an extraordinary cleaning effort and/or wilful damage to the furnishings, we will charge for the damage according to the necessary effort.
Non-smoking regulations
Smoking is prohibited throughout the hotel. We have designated smoking areas for the enjoyment of a cigarette.
If you smoke in the rooms, you will be charged € 400.00 for the cleaning of the curtains and the furniture, including the non-rentability of the room for one night, which will be invoiced on departure.
We would also like to point out that all rooms are connected to the fire alarm centre via smoke detectors. In the event of a fire alarm caused by smoking, all costs incurred in direct connection with the intervention of the fire brigade will be charged to the person responsible.
If you smoke in the rooms, you will be charged € 400.00 for the cleaning of the curtains and the furniture, including the non-rentability of the room for one night, which will be invoiced on departure.
We would also like to point out that all rooms are connected to the fire alarm centre via smoke detectors. In the event of a fire alarm caused by smoking, all costs incurred in direct connection with the intervention of the fire brigade will be charged to the person responsible.
General notes
- We recommend booking treatments before arrival so that desired dates can be taken into account.
- We try to fulfil room requests. However, fixed room numbers cannot be 100% guaranteed.
- The floor plans and photos of the rooms as well as the furnishings may vary slightly depending on the room.
- We try to fulfil room requests. However, fixed room numbers cannot be 100% guaranteed.
- The floor plans and photos of the rooms as well as the furnishings may vary slightly depending on the room.
Purchasing vouchers via our website
1. Description and scope of data processing
On our website there is the option to purchase vouchers. If a user uses this option, the data entered in the input mask will be transmitted to us and saved. This data is: title, first name, surname, address, email address, telephone number, voucher amount, personalisation of the voucher, shipping options/alternative shipping address, method of payment.
Voucher purchases on our website go through the online ordering system of websLINE Internet- & Marketing GmbH, Sägewerkstrasse 24, 83395 Freilassing, Germany. All order data you enter shall be encrypted. websLINE commits to the data privacy-appropriate handling of your personal data. The company takes all organisational and technical measures to protect your data.
In this context, no further transfer of your data to third parties takes place. The data is used exclusively for processing your booking and for communication purposes.
2. Legal basis for the processing of data
The legal basis for the processing of the data is the conclusion of a contract of sale with the user.
3. Purpose of data processing
The processing of personal data from the input mask serves solely to process your voucher purchase and to process payment transactions.
4. Duration of storage
The data will be deleted as soon as it is no longer necessary for the purpose of its collection. In the case of a contractual relationship, we will delete the data received as soon as national, commercial, statutory or contractual retention requirements have been met.
5. Means of objection and removal
The user has the option to object to the processing of their personal data at any time.
On our website there is the option to purchase vouchers. If a user uses this option, the data entered in the input mask will be transmitted to us and saved. This data is: title, first name, surname, address, email address, telephone number, voucher amount, personalisation of the voucher, shipping options/alternative shipping address, method of payment.
Voucher purchases on our website go through the online ordering system of websLINE Internet- & Marketing GmbH, Sägewerkstrasse 24, 83395 Freilassing, Germany. All order data you enter shall be encrypted. websLINE commits to the data privacy-appropriate handling of your personal data. The company takes all organisational and technical measures to protect your data.
In this context, no further transfer of your data to third parties takes place. The data is used exclusively for processing your booking and for communication purposes.
2. Legal basis for the processing of data
The legal basis for the processing of the data is the conclusion of a contract of sale with the user.
3. Purpose of data processing
The processing of personal data from the input mask serves solely to process your voucher purchase and to process payment transactions.
4. Duration of storage
The data will be deleted as soon as it is no longer necessary for the purpose of its collection. In the case of a contractual relationship, we will delete the data received as soon as national, commercial, statutory or contractual retention requirements have been met.
5. Means of objection and removal
The user has the option to object to the processing of their personal data at any time.